The Beijing Youth daily news on November 1, on October 30, the passengers through easy to reflect in your car, man did not get on, but "orders" for 11 hours, deductions 387. Beijing Youth daily reporter learned from the company, already know what is happening to companies, confirmed the driver breaches the order, malicious acts, the current platform has been lifted with the driver partnership, and return the money passengers buckle. Officials say, when this happens, passengers can reflect to the customer service the first time, customer service can intercept orders in real time.
The incident
Network did not come about by charging nearly 400 Yuan
On October 30, friends broke the news that Mr FUNG, by easy to make an appointment at 8:10 or at 7:25 A.M. on the day, followed by a driver surnamed Zhang in 7:26 after the 7:25 began charging, after which Mr FUNG has not contact the driver. 7:12 P.M. driver until the day before the end of an order, the whole trip takes 11gexiaoshi45fenzhong, 14.57 km mileage, cost 387.22 Yuan.
Mr FUNG said, considering that earlier in the day to go out, just make an appointment more than 8 points, but drivers a minute order, then began the trip, billing begins. "Thought the driver was wrong, immediately call the past, drivers phone unable to connect. "Mr feng," after nearly 12 hours, the journey has been to charge without stopping. "After you realize how things are, Mr FUNG just customer service phone call reflects the issue. Customer service says has recorded Mr FUNG reflected issues related, but because they are unable to contact driver, specific problem solving have to wait after 3 to 10 business days.
Subsequently, by Mr Frederick FUNG is easy to call another car from SI JI Qing Jiang Nan Yong Ding road to long Bank of China Tower, open for about ten minutes, charge 19. Hubei Wuhan intended downtown one blasting demolition
The afternoon of October 31, staff to get in touch with Mr, nearly 400 fee demanded by the exceptions order within their account, and told Mr FUNG, blacklist the driver had been pulled into the platform.
"But why the trip took 11 hours, drivers only had less than 15 miles. Is the driver's personal behavior to system issues or easy? "Mr Frederick FUNG did not understand in the end.
In response to
Driver violations malicious service
The company official confirmed, have been found not to normal deductions is because the driver breaches the order, consumption and malicious user account balances. Costs have been returned to the user, and compensate for coupon users 50 Yuan a piece. Drivers in accordance with the illegal operations, cooperation has been lifted. Customer recognition of the company's approach.
North Green newspaper reporter learned that net about wrong deduction of car platforms there are two classes, a system problem, a man-made problems for drivers. Earlier, the easy to order a passenger show "8 km journey, deduction of 280,000 yuan", but is in fact more than 400 Yuan on the user account is deducted, and after verifying the problem returning passengers were many buckles for the system. The passengers were charged is driver behavior, very rare in actual operation.
Reminder
Real-time exception order intercept
North Green official told reporters, if passengers have a noticeable exception, may be the first to inform the customer service, customer service can intercept orders in real time after the check. After confirmation, were indeed wrong deduction will be returned to the passenger.
At present, supervision, to actively cooperate with the management, implementation and supervision of data connection. Meanwhile, also using large data technology, the establishment of a sound evaluation system of vehicles and drivers.
(Formerly titled Web about cars missed the passengers detained 387)
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